Alterra Mortgage Review 2023

Alterra at a glance

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Established in 2006 to help provide mortgages to the underserved community of Hispanic first-time homebuyers, Alterra’s mission remains attuned to serving diverse first-time homebuyers in 40 states and the District of Columbia. Headquartered in Las Vegas, Alterra is part of the Panorama Mortgage Group and originates over a billion in home loans every year.

Alterra mortgage products

Conventional

• Alterra offers purchase mortgages and refinance loans.
• Conventional mortgages require a minimum 3% down payment and 620 credit score.

FHA

• Federal Housing Administration (FHA) loans are available from Alterra and offer great flexibility on credit score and other requirements.
• FHA mortgages require at least a 580 credit score and a 3.5% down payment.

VA

• Mortgages backed by the Department of Veterans Affairs (VA loans) are available from Alterra.
• The VA doesn’t require a minimum down payment or set credit score, but lenders set their own minimum qualifications; VA lenders typically require a score of at least 620.
• Alterra doesn’t advertise VA refinancing. VA refinancing, cash-out refinancing and interest rate reduction refinance loans (IRRRL) are available from other lenders.

Jumbo

• Alterra offers jumbo loans, which allow you to borrow more than the conforming loan limit in your area.

Special programs

• USDA loans backed by the Department of Agriculture can help rural homebuyers who have moderate or low income buy a home with 0% down and no credit score.
• First-time homebuyer programs are available depending on your income, credit score and location.

Alterra mortgage rates and fees

Alterra doesn’t publish its mortgage rates or fees. You can see current mortgage rates here to get an idea of what the interest rates are on the market. The national average mortgage closing cost last year was $3,860, which totaled 1.01% of the average home sales price.

Alterra’s application experience

You can apply for any of Alterra’s loans at a branch location in person, online or even on a phone app. Alterra partners with a secure app called Pronto+ that lets you apply and upload documents digitally.

Once you’re approved, Alterra provides a mortgage preapproval to show sellers when you make an offer that you’re financially able to purchase the home. When a seller accepts your offer, you can finalize the application with Alterra. Make sure you compare the official rate they quote you with other rates on the market.

Alterra’s customer service experience

You can call Alterra at (844) 400-4565 or email them anytime on their website form. Alterra also shares the direct phone numbers and emails of its loan officers, which you can find on its loan officer page. If you’d like to talk with someone in person, you can use the Alterra branch locator to find the closest one to you.

How does Alterra compare to other lenders?

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How we rated Alterra

LendingTree’s mortgage lender rating is based on a five-point scoring system that factors in several features, including digital application processes, available loan products and the accessibility of product and lending information.

LendingTree’s editorial team calculates each rating based on a review of information available on the lender’s website. Lenders receive a half-point on the “offers standard mortgage products” criterion if they offer only two of the three standard loan programs (conventional, FHA and VA). In some cases, additional information was provided by a lender representative.

Alterra’s scorecard: 2/5

  Publishes rates online

  Offers standard mortgage products

  Includes detailed product info online

  Shares resources about mortgage lending

  Provides an online application